Call Center Headset

BPO

Always putting our valued clients first, Dzire Services provides Back office services to multiple organizations belonging to the Fortune 500 as well as mid-sized organizations. Creating a synergy of technology with manpower, we process transactions at the lowest possible cost per activity with the highest degree of accuracy. Having a robust history of outsourcing solutions, crossing milestones, and building longstanding business relationships, Dzire Services is the ultimate choice for a business partner. Strategizing your smooth back-office functions on behalf of you, we reduce operational costs, increase revenues, and allow you to focus on your core competencies.

 

Dzire BPO offers businesses access to innovative technological resources that they might not otherwise have exposure to. We constantly strive to improve their processes by adopting the most recent technologies and practices. The primary goal is to cut costs, free up time, and focus on core aspects of the business. 

The main advantages of outsourcing with a BPO company are increased operational efficiency, reduced internal costs, and increased flexibility, catered by the onshore and offshore centers of the company itself.

info-Back-office-Processes-2-a.jpg

The two types of BPO are front office and back office. Back-office BPO entails the internal aspects of a business, such as a payroll, inventory purchasing, and billing. Front-office BPO focuses on activities external to the company, such as marketing and customer service. The process itself involves contracting certain operations to a third-party service provider called a BPO company. Typically handling non-core, internal mechanisms, it caters to specific business functionality. BPO services may comprise Back Office Processes, Sales support, IT solutions, Accounts, Billing, and Customer Care services, along with many others.

 

Some generic back-office functions include:

  1. Claims processing

  2. Customer administration

  3. Applications and record-keeping

  4. Payments/statement processing/adjustments

  5. Loan initiation/processing

  6. Priority case management

  7. Order fulfillment/client services

  8. Payroll/Accounting/billing

  9. Inside sales support /lead generation

  10. Transaction processing

  11. Data entry and Inventory invoicing

  12. Document indexing, conversion, and scanning

  13. Database management and web development

  14. Content moderation services